• Point 1 – Designation of the seller

The Website www.wolbeparis.com is published by WOLVES & BEARS, SASU registered with the Nanterre Trade and Companies Register under number 787 355 874, located at 5 rue de Chateaudun 92250 La Garenne Colombes, with a share capital of €25,000 and whose VAT number is FR 69 878 355 874 (hereinafter the Vendor). The contact address is [email protected]

By validating the present contract, the customer expressly requests that the execution of the service begins before the end of the 14-day withdrawal period in order to be able to benefit from the service immediately.

However, the customer will have the right of withdrawal and an additional “satisfied or refunded” guarantee.

  • Point 2 –Scope of application

These general terms and conditions of sale (hereinafter the GTC) apply, without restriction or reservation, to all sales concluded by the Vendor with private customers (hereinafter the Customer) wishing to have access to ancillary products sold via the Site and the associated domains and sub-domains (hereinafter the Product).

These Terms and Conditions of Sale are accessible on the Site and shall prevail, where applicable, over any other version or any other contradictory document.

The validation of the order by the Customer, who acknowledges, by ticking the box provided for this purpose, that he or she is aware of them and has accepted them before placing the order, shall be deemed to be an unconditional acceptance of these GCS. The Customer declares that he is capable of entering into a contract under French law and declares, where applicable, that he validly represents the person for whom he is committing himself.

Unless proven otherwise, the data recorded by the Site constitutes proof of all facts, acceptance and transactions.

  • Point 3 –Product characteristics

The order specifies the Products purchased as part of the sale. Except for exceptional sales, these can be found on the Site or in the summary e-mail sent to the Customer after the sale.

The Products sold on the Site are ready-to-wear clothing or male accessories. They are described as precisely as possible, detailing their technical characteristics and appearance so that the Customer can have a clear perception of them. The photographs and illustrations presenting the Product do not constitute a contractual document, insofar as a Product may change slightly, particularly in terms of colour. It is the Customer’s responsibility to ensure, prior to any order, that the range of Products on offer meets his or her own needs.

The products presented on the Site are offered for sale on the territories of the European Union. In the event of an order to a country other than metropolitan France, the Customer is the importer of the Product(s) concerned.

  • Point 4 -Price

The products are supplied at the current prices shown on the Site, when the order is recorded by the Customer. Prices are expressed in euros, excluding taxes and increased by VAT at the current rate. They take into account any reductions that may be granted by the Vendor on the site.

These prices are firm and non-revisable during their period of validity, as indicated on the day of the order. The prices may be revised during promotional offers or one-off operations.

Prices do not include processing, shipping, transport and delivery costs, which are invoiced in addition, under the conditions indicated on the site and calculated prior to the registration of the order.

  • Point 5-Miscellaneous taxes and duties

Prices are in Euros, all taxes included (VAT included) for shipments to France. For all Products shipped outside the European Union and DOM-TOM, the price will be automatically calculated net of tax on the invoice. A VAT may be applied depending on the country, following the new European Union directives on e-commerce, in force since 1 January 2015. Any taxes and charges are mentioned before validation of the order and invoiced, unless otherwise stated, in addition.

Customs duties or other local taxes or import duties or state taxes may be payable, even if not indicated during the ordering process. They will be the sole responsibility of the Customer.

Any tax not indicated during the order process remains in any case payable, in view of the applicable legislation and at your exclusive charge (e.g. customs duties).

  • Point 6 –Order process

It is up to the Customer to select on the Site the Product(s) he wishes to order.

Connection via an existing customer account or the creation of a new account is necessary to place an order. It is imperative to communicate true and updated information so that the order can be properly carried out and delivered. 

All transactions are done by credit card or PayPal. Certain specific conditions may be attached to the chosen means of payment.  All these means of payment are published and carried out by third party companies. The Seller never has access to banking data. In order to fight against fraud, order verification procedures may be implemented. They make it possible to block and, if necessary, cancel an order if fraud is detected. You will then be notified by e-mail to the address indicated.

To finalize the order, click on “I confirm my order”. Placing an order implies an obligation to pay. The absence of payment prevents any formation of the order. An order number is then generated. This order confirmation leads to the conclusion of a contract with WOLVES&BEARS SASU.

  • Point 7 – Payments

All payments are made immediately in full, with no possibility of spread, unless an exception is notified on the purchase page. The total purchase price of the Product ordered will be charged (product plus processing, shipping, freight and delivery charges).

Payments by credit card are debited at the time of order.

Payments made by the Customer will only be considered final after effective collection of the sums due by the Customer. The Seller remains the owner of the products sold until full payment of the price.

  • Point 8 – Invoices

The sale shall only be considered final after the Customer has received confirmation of acceptance of the order by the Seller by sending an e-mail and after the full price or partial payment in the event of a special offer has been received.

An invoice shall be issued by the Company within a reasonable period of time after the order is placed. It shall be sent to the Customer or, failing that, shall be available on request.

Payments made by the Customer will only be considered final after effective collection of the sums due by the Customer. The Seller remains the owner of the products sold until full payment of the price.

  • Point 9 – Withdrawal

You have the right to withdraw from these GTC without giving reasons within fourteen days. The withdrawal period expires fourteen days after the day of conclusion of the contract.

In order to exercise the right of withdrawal, you must notify us at WOLVES&BEARS 5 rue de Chateaudun 92250 La Garenne Colombes or [email protected] of your decision to withdraw from this contract by means of an unambiguous statement (e.g. letter sent by post, fax or e-mail). You may use the model withdrawal form, but it is not compulsory.

For the withdrawal period to be respected, it is sufficient that you send your communication on the exercise of the right of withdrawal before the expiry of the withdrawal period.

If you withdraw from this contract, we will refund all payments received from you, including delivery costs, without undue delay and in any event no later than fourteen days from the day we are informed of your decision to withdraw from this contract, provided that you have returned the purchased goods to us. We will refund the purchase price using the same payment method as you used for the original transaction; in any event, the refund will not be at any cost to you.

SAMPLE WITHDRAWAL FORM

(Please complete and return this form only if you wish to withdraw from the contract).

To the attention of WOLVES&BEARS 5 rue de Chateaudun 92250 La Garenne Colombes or [email protected]:

I/we (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the purchase of the product(s) described below:

Ordered on :

Associated order number :

Name of consumer(s) :

Address of the consumer(s) :

Signature of the consumer(s) (only in the case of notification of this form on paper):

Date :

(*) Delete as appropriate.

  • Point 10 – Availability of products 

The Products are offered for sale and delivered within the limit of available stocks. Certain limited series are manufactured in closed quantities and will not necessarily be restocked. In the event of unavailability of the Product ordered, the Vendor shall immediately inform the Customer and may offer him/her a product of equivalent quality and price or, failing this, a purchase voucher for the amount of the order that may be used for any future order.

In the event of disagreement by the Customer, the Vendor shall refund the sums paid within 3 days. Apart from the reimbursement of the price of the unavailable product, the Vendor is not obliged to pay any cancellation compensation.

  • Point 11 – Delivery

11. 1. Definition

Delivery means the transfer of physical possession of the product to the customer.

11. 2. Time of delivery

The professional seller undertakes, in accordance with the delivery deadline indicated on the site for each of the products, to deliver the products within fourteen (14) calendar days after validation of the order.

11. 3. Delay of delivery

If the product ordered is not delivered or the service is not provided on the date or on expiry of the period mentioned on the order form, the consumer may, after having unsuccessfully enjoined the seller to fulfil his delivery obligation within a reasonable additional period, terminate the contract by registered letter with acknowledgement of receipt or by writing on another durable medium.

11. 4. Place of delivery

The products are delivered to the address indicated by the customer on the order form.

11. 5. Terms of delivery

Delivery shall be made by the direct handover of the product to the buyer or, failing this, by the seller sending a notice of availability to the buyer.

Within a period of fifteen days from the notice of availability, the buyer must proceed to the withdrawal of the product ordered.

In the absence of withdrawal within the period indicated, the seller may, after a formal notice from the buyer, which has remained without effect, proceed with the withdrawal, automatically cancel the order and keep the deposit paid as compensation.

When the product is delivered to the address indicated on the order form by a carrier, it is up to the buyer to check the condition of the delivered product in the presence of the delivery person and, in the event of damage or missing items, to express reservations on the delivery note or on the transport receipt, and possibly to refuse the product and to inform the seller.

11. 6. Conformity of the products

If the product does not conform to the order, the consumer must address a complaint to the professional seller in order to obtain the replacement of the product or possibly the cancellation of the sale.

11. Unavailability of products

In case of unavailability of the products on delivery, the professional seller may offer, under the conditions provided by the GCS, a product equivalent in quality and price.

11. 8. Default of delivery

The total failure to deliver shall result in the automatic termination of the contract of sale.

11. 9. Delivery and passing of risk

The risk of loss of or damage to the goods shall pass to the consumer at the time when he takes, or a third party designated by him, physical possession of the goods, without distinction according to their nature.

The product, which is delivered to the customer by a carrier chosen by the seller, travels at the seller’s risk.

The product, which is delivered to the customer by a carrier chosen by the customer, travels at the risk and peril of the consumer from the moment the goods are handed over to the carrier.

  • Point 12 – Returns

Our garments are designed and manufactured so that they can be perfectly suited, respecting a fit characteristic to the brand, clearly detailed on the site. If the customer is not satisfied with his purchase, he can nevertheless return it, with the exception of shirts -if unfolded-, under the following conditions :

  • within 40 days of reception
  • at the sole condition that they are perfectly clean (odourless, stain-free) and without any redhibitory defect to be put back on sale at the same conditions. The seller reserves the right to refuse the return under these conditions.

The return trip is free of charge in metropolitan France. The steps to follow will then be as follows:

  • send an email to the address ” [email protected] ” asking for the return to be organised.
  • follow the recommendations then returned by the sellerfill in a questionnaire summarising the information essential for the proper physical management of the return and enabling the motivations for returns to be identified for statistical purposes (1st email)
  • print the return form that will be used to send the package back (2nd mail). In order to limit the impact on the environment and to ensure a return in good conditions, the customer will preferentially use the box that was used for the first delivery (it is intended for).

For international deliveries, returns will be possible at the customer’s expense. The customer will follow the following steps:

  • send an e-mail to the address ” [email protected] ” asking for the organization of the return.
  • follow the recommendations then returned by the sellerfill in a questionnaire summarising the information essential for the proper physical management of the return and enabling the motivations for returns to be identified for statistical purposes (1st email).

In order to limit the impact on the environment and to ensure a return in good conditions, the customer will preferentially use the box that was used for the first delivery (it is intended for).

  • Point 13 – Legal guarantee of conformity and guarantee of latent defects to consumers

13. 1. consumer information

Irrespective of any commercial guarantee that may have been granted, the seller is liable for defects in conformity of the goods covered by the contract under the conditions of Article L. 217-4 et seq. of the French Consumer Code (formerly Article L. 211-4 et seq. of the French Consumer Code) and for hidden defects in the goods sold under the conditions of Articles 1641 et seq. of the French Civil Code.

13. 2. Implementation of the guarantee of conformity

The seller is obliged to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He shall also be liable for defects in conformity resulting from packaging, assembly instructions or installation, if the latter has been charged to him by the contract or has been carried out under his responsibility.

In accordance with the provisions of Article L. 217-5 of the French Consumer Code (formerly Article L. 211-5 of the French Consumer Code), in order to comply with the contract, the goods must :

1) Be fit for the use usually expected of a similar good and, where applicable:

  • correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model;
  • have the qualities that a buyer can legitimately expect in the light of public statements made by the seller, the producer or his representative, particularly in advertising or labelling;

2) Or present the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the knowledge of the seller and accepted by the latter.

In accordance with the provisions of Article L. 217-12 of the Consumer Code (former Consumer Code, Article L. 211-12), the action resulting from the lack of conformity is time-barred after two years from the delivery of the goods.

When acting as a legal guarantee of conformity, the consumer :

  • has a period of two years from the delivery of the goods to take action;
  • may choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code (former Consumer Code, Article L. 211-9);
  • is exempted from having to provide proof of the existence of the lack of conformity of the good during the 24 months following the delivery of the good (except for second-hand goods).

13. 3. Implementation of the guarantee against hidden defects

The seller is bound by the warranty for hidden defects of the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid a lower price for it, if he had known about them (Article 1641 of the Civil Code).

The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect (Article 1648 of the Civil Code).

The consumer can decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code. In this case, he can choose between cancellation of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.

  • Point 14 – Commercial warranty

14.1 Consumer information

Independently of the commercial guarantee, the seller remains bound by the legal guarantee of conformity mentioned in articles L. 217-4 and following of the present code (former Consumer Code, articles L. 211-4 to L. 211-13) and that relating to defects in the thing sold, under the conditions set out in articles 1641 to 1648 and 2232 of the Civil Code.

14. 2. Commercial guarantee contract

According to Article L. 217-15 of the French Consumer Code (formerly Article L. 211-15 of the French Consumer Code), the commercial guarantee is understood to mean any contractual commitment made by a professional to the consumer with a view to reimbursement of the purchase price, replacement or repair of the good, in addition to his legal obligations to guarantee the conformity of the good.

The commercial guarantee shall be the subject of a written contract, a copy of which shall be given to the buyer.

The contract specifies the content of the guarantee, the terms and conditions of its implementation, its price, its duration, its territorial scope and the name and address of the guarantor and reproduces Article L. 217-16 (former Consumer Code, Article L. 211-16).

The content of the commercial guarantee, the terms and conditions of its implementation, its price or free of charge, its duration, its territorial scope and the name and address of the guarantor may also be specified in the GCS. 

14. 3 Information in the commercial guarantee agreement

Mandatory information if a commercial guarantee is provided: Article L. 217-15, paragraph 4 of the Consumer Code (former Consumer Code, art. L. 211-16, paragraph 4) requires the following clause to be reproduced in the commercial guarantee contract

Independently of the commercial guarantee, the seller remains bound by the legal guarantee of conformity mentioned in articles L. 217-4 and following of the present code (former Consumer Code, articles L. 211-4 to L. 211-13) and that relating to defects in the thing sold, under the conditions set out in articles 1641 to 1648 and 2232 of the Civil Code.

  • Point 15 – Personal data

Any processing of personal data hereunder is subject to the provisions of the Privacy Policy, which forms an integral part of these GTC.

In accordance with Law No. 78-17 of 6 January 1978 amended in 2004 (known as the “Data Protection Act”) and the regulations applicable in this area, Customers are informed that personal data concerning them are subject to automated processing for the purposes of commercial prospecting and management of the Service and customer relations. Customers are informed that this data may be subject to statistical analysis by the Vendor and may be transferred to third parties and partners if the Customer has expressly consented thereto.

The information requested in the forms available on the Site marked with an asterisk is mandatory and necessary for the management of Customer requests. Failure to reply in a mandatory field will make it impossible for the Vendor to process Customer requests.

Relative personal data will not be kept beyond the time strictly necessary for the pursuit of the indicated purposes.

Certain data that allow the establishment of proof of a right or a contract may be subject to an intermediate archiving policy for a period not exceeding the duration necessary for the purposes for which they are kept, in accordance with the provisions in force.

In accordance with the Data Protection Act and the RGPD, the Customer or any person concerned by the processing has, under the conditions of applicable law, a right of access, rectification, limitation of processing, opposition to processing, portability, deletion, as well as a right not to be subject to an automated decision including profiling. The data subject also has the right to withdraw his or her consent at any time.

To exercise these rights, please contact the following e-mail address: [email protected] Any person concerned by a processing operation has the right to make a complaint to the Commission Nationale Informatique et Libertés.

  • Point 16 – Non-waiver

The fact that we do not insist on the strict application of one of the stipulations of these General Terms and Conditions of Sale does not imply our renunciation to invoke this stipulation at a later date.

  • Point 17 – Evidence

Any notification or communication between the seller and the customer may be made by any electronic means, and may be accepted as proof.

  • Point 18 – Applicable law – Language

These general terms and conditions of sale are governed by French law. They are written in French. In the event that they are translated into one or more languages, only the French text shall be deemed authentic in the event of a dispute.

The nullity of a contractual clause does not entail the nullity of the GCS. The temporary or permanent non-application of one or more clauses of the GCS by the Vendor shall not constitute a renunciation on his part of the other clauses of the GCS which continue to produce their effects.

  • 19 – Disputes

The Customer may, in the event of a dispute arising from this agreement, request recourse to a consumer mediator who, on the date of the last update of this agreement, can be reached on the following website: www.mediateurfevad.fr.

The mediator will attempt, with complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution. The parties remain free to accept or refuse recourse to mediation and, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator. 

In addition, if you are a consumer, you may refer to the Online Dispute Resolution Platform (ODR) link accessible at the following address: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage .

For consumer customers, all disputes to which this contract may give rise, concerning its validity, interpretation, execution, termination, consequences and consequences will be submitted to the competent courts under the conditions of consumer law.