General Terms and Conditions of Sale

Article 1 - Designation of the seller

The website is published by WOLVES & BEARS, SASU registered in the Nanterre Trade and Companies Register under number 787 355 874, located at 29 Rue Auguste Bailly 92400 Courbevoie, with a share capital of €25,000 and VAT number FR 69 878 355 874 (hereinafter referred to as the Vendor). The contact address is


Article 2 - Scope of application

These general terms and conditions of sale (hereinafter referred to as the GTC) apply, without restriction or reservation, to all sales concluded by the Seller with private customers (hereinafter referred to as the Customer) wishing to have access to the ancillary products sold via the Site and the associated domains and subdomains (hereinafter referred to as the Product).


These GTC are available on the Site and will prevail, if necessary, over any other version or any other contradictory document.

The validation of the order by the Customer, who acknowledges, by ticking the box provided for this purpose, that he/she has been made aware of them and that he/she has accepted them before placing the order, is equivalent to unreserved acceptance of these GTC. The Customer declares that he/she is capable of contracting under French law and declares, where applicable, that he/she is validly representing the person for whom he/she is contracting.


In the absence of proof to the contrary, the data recorded by the Site constitutes proof of all facts, acceptance and transactions.


Article 3 - Product characteristics

The order specifies the Products purchased as part of the sale. Except in the case of exceptional sales, these can be found on the Site or in the summary e-mail sent to the Customer after the sale.


The Products sold on the site are ready-to-wear clothing or accessories for men. They are described as precisely as possible, detailing their technical characteristics and appearance so that the Customer can have a clear perception of them. The photographs and illustrations presenting the Product do not constitute a contractual document, insofar as a Product may change slightly, particularly in terms of colour. It is the Customer's responsibility to ensure, prior to any order, that the Products offered are suitable for their own needs.


The products presented on the Site are offered for sale in the territories of the European Union. In the event of an order to a country other than metropolitan France, the Customer is the importer of the Product or Products concerned.


Article 4 - Prices

The products are supplied at the prices in force on the Site, at the time the Customer places the order. The prices are expressed in euros, including all taxes, for delivery in France. They take into account any discounts that may be granted by the Seller on the site.


These prices are firm and non-revisable during their period of validity, as indicated on the day of the order. The prices may be revised during promotional offers or specific operations.


Article 5- Miscellaneous taxes and duties

The prices are expressed in Euros, inclusive of all taxes (TTC) for shipments to France. For all Products shipped outside of the European Union, the price will be calculated excluding taxes automatically on the invoice. VAT may be applied depending on the country, following the new European Union directives on e-commerce, in force since 1 January 2015.


Any taxes and charges are mentioned before the order is validated and, unless otherwise stated, are invoiced in addition.


Customs duties or other local taxes or import duties or state taxes may be payable, even if not indicated during the ordering process. They shall be borne exclusively by and are the sole responsibility of the Customer.


Article 6 - Ordering process

It is the Customer's responsibility to select the Product(s) they wish to order on the Site.


It is imperative to provide true and updated information so that the order can be properly processed and delivered.


All transactions are made by credit card or PayPal. An option of payment in several instalments by Alma is offered from a total amount of 400 € including VAT. If the Customer pays his order in several instalments, he accepts the Alma's general customer conditions. and the special Alma conditions for WOLVES&BEARS customers.


All these payment methods are edited and carried out by third party companies. The Seller never has access to bank details. In order to fight against fraud, order verification procedures may be implemented. These procedures make it possible to block and, if necessary, cancel an order if fraud is detected. The Customer will then be notified by e-mail to the address indicated.


To finalise the order, click on "order". Placing an order implies an obligation to pay. The absence of payment prevents the order from being formed. An order number is then generated. This order confirmation leads to the conclusion of a contract with WOLVES&BEARS SAS


Article 7 - Regulation
All payments are to be made in cash, with no possibility of deferment, except for possible exceptions from 400€ HT. The total purchase price of the Product ordered will be required (product plus processing, shipping, transport and delivery costs).


Payments by credit card are debited at the time of ordering.


Payments made by the Customer shall not be considered final until the amounts due by the Customer have been effectively collected. The Seller shall remain the owner of the products sold until full payment of the price


Article 8 - Invoices
The sale shall only be considered final after the Seller has sent the Customer confirmation of acceptance of the order by e-mail and after receipt of either the full price or, in the case of payment in instalments, a partial payment.


An invoice shall be issued by the Company within a reasonable time after the order. It is sent to the Client or, failing that, is available on request


Article 9 - Withdrawal
The customer has the right to withdraw from these GTC without giving any reason within fourteen days. The withdrawal period shall expire fourteen days after the day on which the contract was concluded.


To exercise the right of withdrawal, you must notify us at WOLVES&BEARS 29 Rue Auguste Bailly 92400 Courbevoie or of your decision to withdraw from this contract by means of an unambiguous statement (e.g. letter sent by post, fax or e-mail). You can use the model withdrawal form but it is not obligatory.


In order for the withdrawal period to be observed, it is sufficient for you to send your communication on the exercise of the right of withdrawal before the withdrawal period expires.


In the event of your withdrawal from this contract, we will refund all payments received from you, including delivery charges, without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract, provided that you have returned the goods purchased. The return of the goods will be the responsibility of the Customer. We will refund you using the same method of payment as you used for the original transaction; in any event, this refund will not incur any costs for the Customer.



(Please complete and return this form only if you wish to withdraw from the contract)

Attention: WOLVES&BEARS 29 Rue Auguste Bailly 92400 Courbevoie or

I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the purchase of the product(s) described below:

Ordered on :

Associated order number :

Name of consumer(s) :

Address of consumer(s) :

Signature of the consumer(s) (only in case of notification of this form on paper) :

Date :

(*) Delete as appropriate.


Article 10 - Availability of products
The Products are offered for sale and delivered while stocks last. Certain limited series, manufactured in closed quantities, will not necessarily be restocked. In the event of unavailability of the product ordered, the Seller shall immediately inform the Customer and may offer him a product of equivalent quality and price or, failing that, a voucher for the amount of the order to be used for any future order.


If the Customer does not agree, the Seller shall refund the sums paid within 3 days. Apart from the reimbursement of the price of the unavailable product, the Seller shall not be liable to pay any cancellation indemnity


Article 11 - Delivery
11. 1. Definition

Delivery means the transfer to the Customer of physical possession of the product.


11. 2. Delivery time

The professional seller subcontracts the delivery of the products, and undertakes, in accordance with the delivery deadline indicated on the site for each of the products, to deliver the products within fourteen (14) calendar days after validation of the order.


11. 3. Delayed delivery

Where the product ordered is not delivered or the service is not provided on the date or at the end of the period mentioned on the order form, the consumer may, after having unsuccessfully requested the seller to fulfil his obligation to deliver within a reasonable additional period, rescind the contract by registered letter with acknowledgement of receipt or in writing on another durable medium.


11. 4. Place of delivery

The products are delivered to the address indicated by the customer on the order form.


11. 5. Terms of delivery

Delivery shall be made by handing over the product directly to the buyer or, failing that, by the seller sending a notice of availability to the buyer.


Within fifteen days of the notice of availability, the buyer must collect the product ordered.


In the absence of withdrawal within the period indicated, the seller may, after a formal notice from the buyer, which has remained without effect, proceed with the withdrawal, cancel the order by right and retain the deposit paid as compensation.


When the product is delivered to the address indicated on the order form by a carrier, it is the buyer's responsibility to check the condition of the delivered product in the presence of the delivery person and, in the event of damage or missing items, to express reservations on the delivery note or the transport receipt, and possibly to refuse the product and inform the seller.


11. 6. Product conformity

If the product does not conform to the order, the consumer must make a complaint to the professional seller with a view to obtaining a replacement of the product or possibly the cancellation of the sale.


11. 7. unavailability of products

If the products are unavailable on delivery, the professional seller may offer an equivalent product in terms of quality and price under the conditions set out in the GTC.


11. 8. Failure to deliver

Failure to deliver in full shall result in the automatic cancellation of the sales contract.


11. 9. Delivery and transfer of risk

The risk of loss of or damage to the goods shall pass to the consumer at the time when he, or a third party designated by him, takes physical possession of the goods, irrespective of their nature.


The product, which is delivered to the customer by a carrier chosen by the customer, travels at the customer's risk from the moment of delivery to the carrier.


Article 12 - Returns
Our garments are designed and manufactured to fit perfectly, in accordance with the brand's characteristic fit, which is clearly detailed on the website. If the customer is not satisfied with their purchase, they may return it (except for items purchased "made to order"), under the following conditions:

within 40 days of receipt
on the sole condition that they are perfectly clean (no smell, no stain) and without any redhibitory defect when they are put back on sale under the same conditions. The seller reserves the right to refuse the return in this case.


The return is free of charge in metropolitan France. The steps to follow are as follows:

- send an e-mail to the address " " requesting the organisation of the return, stating the reasons for the return

follow the recommendations then returned by the seller

- print the transport label that will be used to return the package

- the customer will preferentially use the box that was used for the first delivery (it is intended for this purpose) in order to limit the impact on the environment and to ensure that the goods are returned in good condition, 


For international deliveries, returns will be at the customer's expense. The customer will follow the following steps:

- send an e-mail to the address " " requesting the organisation of the return and giving the reasons for it

- follow the recommendations then returned by the seller

- to limit the impact on the environment and to ensure a smooth return, the customer will preferentially use the box that was used for the first delivery (it is intended for).


Article 13 - Legal guarantee of conformity and guarantee against hidden defects for consumers

13. 1. consumer information

Independently of any commercial guarantee that may have been granted, the seller is liable for defects in the conformity of the goods that are the subject of the contract under the conditions of Article L. 217-4 et seq. of the French Consumer Code (formerly the French Consumer Code, Art. L. 211-4 et seq.) and for latent defects in the goods sold under the conditions set out in Articles 1641 et seq. of the French Civil Code.


13. 2. Implementation of the guarantee of conformity

The seller is obliged to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He shall also be liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter was made his responsibility by the contract or was carried out under his responsibility.

In accordance with the provisions of Article L. 217-5 of the Consumer Code (formerly the Consumer Code, Art. L. 211-5), in order to be in conformity with the contract, the goods must :

Be fit for the purpose ordinarily expected of similar goods and, where appropriate :

correspond to the description given by the seller and have the qualities that the seller has presented to the buyer in the form of a sample or model;
have the qualities that a purchaser may legitimately expect, having regard to the public statements made by the seller, the producer or his representative, in particular in advertising or on labelling;
2o Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.


In accordance with the provisions of Article L. 217-12 of the Consumer Code (formerly the Consumer Code, Art. L. 211-12), the action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.


When acting under the legal guarantee of conformity, the consumer :

has a period of two years from the date of delivery of the goods to act;
may choose between repairing or replacing the goods, subject to the cost conditions set out in Article L. 217-9 of the Consumer Code (formerly Code de la consommation, Art. L. 211-9);
is exempt from proving the existence of a lack of conformity of the goods during the twenty-four months following delivery of the goods (except for second-hand goods).

13. 3. Enforcement of the guarantee for hidden defects

The seller is liable for hidden defects in the item sold that render it unfit for the purpose for which it was intended, or that so diminish that purpose that the buyer would not have acquired it, or would have paid a lower price for it, if he had known of them (Article 1641 of the Civil Code).

The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect (Article 1648 of the Civil Code).

The consumer may decide to invoke the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code. In this case, he may choose between rescission of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code


Article 14 - Commercial guarantee
14.1 Information to the consumer

Independently of the commercial guarantee, the seller remains bound by the legal guarantee of conformity mentioned in articles L. 217-4 et seq. of the present code (former Consumer Code, art. L. 211-4 to L. 211-13) and that relating to defects in the thing sold, under the conditions provided for in articles 1641 to 1648 and 2232 of the Civil Code.

2. Commercial guarantee contract
According to Article L. 217-15 of the Consumer Code (former Consumer Code Art. L. 211-15), the commercial guarantee is any contractual commitment by a trader to the consumer to reimburse the purchase price, replace or repair the goods, in addition to his legal obligations to guarantee the conformity of the goods.

The commercial guarantee shall be the subject of a written contract, a copy of which shall be given to the buyer.

The contract specifies the content of the guarantee, the terms and conditions of its implementation, its price, its duration, its territorial scope and the name and address of the guarantor and reproduces Article L. 217-16 (former Consumer Code, Art. L. 211-16).

The content of the commercial guarantee, the manner of its implementation, its price or its free of charge, its duration, its territorial scope and the name and address of the guarantor may also be specified in the GTC.

3 Information in the commercial guarantee contract
Mandatory information if a commercial guarantee is provided: Article L. 217-15, paragraph 4 of the Consumer Code (former Consumer Code, Art. L. 211-16, paragraph 4) requires the following clause to be included in the commercial guarantee contract

Independently of the commercial guarantee, the seller remains bound by the legal guarantee of conformity mentioned in articles L. 217-4 et seq. of the present code (former Consumer Code, art. L. 211-4 to L. 211-13) and that relating to defects in the thing sold, under the conditions provided for in articles 1641 to 1648 and 2232 of the Civil Code.


Article 15 - Personal data
Any processing of personal data hereunder is subject to the provisions of the Privacy Policy, which forms an integral part of these GTC.

In accordance with Law No. 78-17 of 6 January 1978, amended in 2004 (known as the "Data Protection Act") and the regulations applicable in this area, Customers are informed that personal data concerning them is subject to automated processing for the purposes of commercial canvassing and management of the Service and customer relations. Customers are informed that this data may be subject to statistical analysis by the Seller and may be transferred to third parties and partners if the Customer has expressly consented to this.

The information requested in the forms available on the Site marked with an asterisk is compulsory and necessary for the management of the Customer's requests. Failure to reply in a compulsory field will make it impossible for the Seller to process the Customer's requests.

Personal data relating to the above will not be kept beyond the period strictly necessary for the purposes indicated.

Certain data that can be used to establish proof of a right or a contract may be subject to an intermediate archiving policy for a period not exceeding the time required for the purposes for which they are kept, in accordance with the provisions in force.

In accordance with the French Data Protection Act and the RGPD, the Customer or any person concerned by the processing has, according to the conditions of the applicable law, a right of access, rectification, limitation of processing, opposition to processing, portability, erasure as well as a right not to be subject to an automated decision including profiling. The data subject also has the right to withdraw consent at any time.

To exercise these rights, please contact the following e-mail address: Any person concerned by a processing operation has the right to lodge a complaint with the Commission Nationale Informatique et Libertés.


Article 16 - Non-waiver
The fact that we do not insist on the strict application of one of the provisions of these General Terms and Conditions of Sale does not imply that we waive the right to invoke this provision at a later date.


Article 17 - Evidence
Any notification or communication between the seller and the customer may be made by any electronic means, and may be accepted as evidence.


Article 18 - Applicable law - Language
The present general terms and conditions of sale are governed by French law. They are written in French. In the event that they are translated into one or more languages, only the French text shall be deemed authentic in the event of a dispute.

The nullity of a contractual clause does not entail the nullity of the GTC. The temporary or permanent non-application of one or more clauses of the GTC by the Seller shall not constitute a waiver of the other clauses of the GTC, which shall continue to have effect.


Article 19 - Disputes
In the event of a dispute arising from this agreement, the Customer may request recourse to a consumer ombudsman who, at the date of the last update of this agreement, can be reached on the following website:

The mediator will attempt, in complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution. The parties remain free to accept or refuse recourse to mediation and, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator.


In addition, if you are a consumer, you can refer to the Online Dispute Resolution Platform (ODR) link at .

For consumer customers, all disputes to which this contract may give rise, concerning its validity, interpretation, performance, termination, consequences and consequences shall be submitted to the competent courts under the conditions of consumer law.